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The Copper Can Data Deletion Policy

Effective Date: 6/5/2025
 

1. Introduction and Purpose
 

The Copper Can ("we," "us," or "our") is committed to protecting the privacy and security of the personal data we collect. This Data Deletion Policy outlines our procedures for the secure deletion of personal data from our systems.
 

The purpose of this policy is to ensure that we handle data deletion requests from our users in a compliant and timely manner and to describe our standard data retention and deletion schedules. This policy should be read in conjunction with our main Privacy Policy.
 

2. Scope

This policy applies to all personal data collected and processed by us through our website thecoppercan.com and associated services (the "Service"). "Personal Data" refers to any information that can be used to identify an individual, either directly or indirectly.
 

3. Your Right to Data Deletion
 

Under regulations like the GDPR ("Right to Erasure") and CCPA/CPRA ("Right to Delete"), you have the right to request the deletion of your personal data that we hold.
 

A. How to Request Deletion
 

You can submit a data deletion request through one of the following methods:
 


B. Verification Process
 

To protect your information and the integrity of our Service, we must verify your identity before processing your deletion request. We will ask you to provide certain information to confirm you are the owner of the account or data in question. This may include:
 

  • Confirming the email address associated with your account.

  • Providing recent transaction details or other account-specific information.


We will not process requests that cannot be reasonably verified.


C. Timeline for Deletion
 

Upon receiving a verified deletion request, we will permanently and irrevocably delete your personal data from our systems within [30] days, unless an exception applies (see Section 4). We will notify you once the deletion process is complete.
 

4. Exceptions to Deletion Requests


We may be unable to fulfill a deletion request if retaining the data is necessary for us to:
 

  • Comply with a Legal Obligation: Retain data as required by law, such as for tax, accounting, or legal reporting purposes. 

  • Security and Fraud Prevention: Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity.

  • Debugging: Identify and repair errors that impair existing intended functionality.

  • Exercise Free Speech: Ensure the right of another consumer to exercise their right of free speech, or exercise another right provided for by law.

  • Internal Uses: For internal uses that are reasonably aligned with your expectations based on your relationship with us (e.g., for internal analysis after the data has been anonymized).


If we cannot fulfill your request for one of these reasons, we will inform you of the reason for the denial.
 

5. Routine Data Deletion (Data Retention Schedules)


We practice data minimization and do not keep personal data for longer than is necessary for the purposes for which it was collected.
 

6. Method of Deletion


"Deletion" means the permanent and irreversible removal of personal data from our systems.
 

  • Live Systems: Data will be permanently erased from our live databases.

  • Backups & Archives: Data will be removed from our backup systems in accordance with our backup cycle. Due to the nature of backup storage, data may remain in archives for up to 90 days after being deleted from live systems. During this period, it is isolated and will not be used for any operational purpose.

  • Anonymization: In some cases, instead of deleting the data, we may anonymize it so that it can no longer be associated with you. We may use this anonymized data for statistical or research purposes.
     

7. Data Held by Third-Party Services


We utilize third-party services for functions like payment processing (e.g., Stripe), analytics (e.g., Google Analytics), and email marketing (e.g., Mailchimp). When we fulfill a deletion request, we will also pass this request on to the relevant third parties with whom we have shared your data, instructing them to delete it as well, where feasible and required by law.
 

8. Changes to This Policy


We may update this Data Deletion Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top.
 

9. Contact Us


If you have any questions about this Data Deletion Policy or wish to make a request, please contact us:

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